What are your requirements for uploading files?
Good question, as uploading any files that do NOT meet our printing requirements will cause a delay. First, if you do not have a file at all, you can try emailing us a scan of what you do have. If it’s relatively clean, we may be be able to work with it. Please note that if your original was printed in color, working from a scan will result in slightly different colors on the final product… it may be a little washed out, lighter, etc. If you are able to upload files, we strongly recommend that instead. See our file requirements page for more information.
I’d like something pretty simple printed but I’m not able to do it myself. Are you able to type something up for me?
Yes! And if it’s pretty simple*, we may be able to do it at no extra charge. For instance, if you need a business card but all you have is your own custom made logo, you can upload that logo to us along with the info that you’d like on the card, and we’ll email a proof to you for your approval. Once you reply with an okay, we’ll print it. However, if you need something intricate (like a menu, brochure, etc.) it’s best if you can upload a print ready file.
Why do I need to make an account?
We tried to have a guest check out option but we found that it left our website vulnerable. Registering your email address allows us to provide you with a secure shopping experience and also gives you access to your order details at any time. We’ve made the registration process as simple as possible. You need only to enter a valid email address and a strong password to proceed. And rest assured, we will not sell or share your email address with anyone.
Where are you located?
Dream 7 Studios is e-commerce only, meaning there is no storefront location. Each of our graphic designers, print specialists and printing facilities are in different areas of the country but our base of operations is in Federal Way, WA, just south of Seattle. For those of you not familiar with this area, we’re just minutes away from the headquarters of Amazon, Microsoft, Nintendo, Costco and Starbucks. This is the birthplace of great ideas!
Every order that you place with us is shipped directly to you via either UPS or Fed Ex (tracking numbers available by request.) Sit back and relax. We’re on it!
Can you ship my order to an overseas address?
Unfortunately not at this time. Currently, we only ship to the lower contiguous 48 states of the U.S.A (sorry Hawaii and Alaska!) and we are not able to ship to P.O. Boxes or APO (military) boxes.
How long will it take to receive my order?
That depends on the product, quantity ordered and whether or not you are providing a print ready PDF file. Orders are shipped via UPS Ground. If you need to receive your order by a certain date, please email us before placing your order to make sure that your delivery date is possible. We will inform you if we do not think that we’ll be able to meet your deadline. Business cards may be in your hands in less than 7 days. Apparel typically takes about 2 -3 weeks. Holidays, extreme weather conditions and other circumstances outside of our control may cause delays but rest assured that we want you to receive your product as quickly as possible so that you can show it off to your colleagues, friends and competitors! Let’s face it, the longer that it takes to receive your order, the less likely that you’ll recommend us or order from us again. That would be bad. We want to be your favorite place to print what you need.
What is your return policy?
Dream 7 Studios focuses on providing all our clients with the best possible printing experience and products. Upon receiving your order, if you are not satisfied with your order, please promptly contact our customer Quality Assurance department by emailing us at [email protected]. We will document the issue and investigate how to best resolve the problem. All defects / order issues must be reported to Dream 7 Studios within 7 days of receiving your order. We offer reprints on defective print orders, refunds as house credit only, or mutually agreed-upon partial house credit. No cash refunds. Determination of order defects is at the discretion of management. Client will be requested to submit digital photos to document the product’s defects. In some cases, Client will be required to ship defective product(s) back to Quality Assurance in an agreed upon reasonable time frame. Any charges related to expedited orders, such as rush printing or shipping, are non-refundable for defective products unless UPS delivers a defective product or fails to deliver an order. Turnaround time and shipping options for reprinted orders varies due to available production capacity and are at the manager’s discretion. All policies are subject to change without prior notification.
Can I design my layout on your website?
Many of our competitors offer a “design online” option but think about that for a second… When you call a plumber to your house, does he hand you the wrench and say “here ya go”? Would your cab driver hand you the keys to his car and then get in the backseat? Of course not. You’re paying for them to provide a service. You’re paying for their expertise. You could spend hours perfecting a business card layout, but then when it arrives, be disappointed that the letters are too small, or that the logo is off center. We think that you have better stuff to do. If you already have a graphic designer, just send us your print ready files. If you need us to set it up for you, just let us know and we’ll let you know what the additional fee will be. Btw, if you do want us to set it up for you, we’ll email a proof to you for your approval before anything is printed.
Is my order being printed overseas?
Generally speaking, nope! Our products are printed in America. Exact location depends on the items ordered, but our printing facilities are in the U.S.A, including our screen printers. Certain items (pens, mugs, etc.) may be printed overseas as that’s where the original items are located.
Can I pay with a Purchase Order?
Unfortunately we are not able to take P.O’s at this time. That may change in the future. However, we do take all major credit cards or you can mail us a check if you’d like (the order will be delayed until the check clears the bank.)
I’d like to order something that I don’t see on your website. Is that possible?
Email us your request! We are able to print many items that are not listed on our site. Although we’re always adding items to this site, we try to keep it streamlined so that it’s not cumbersome and overwhelming. If you’ve seen a product on one of our competitor’s websites, we can probably do it. And do it better.
A friend recommended Dream 7 Studios but also mentioned that you don’t work with just anyone. True?
True! We pride ourselves on doing quality work for quality companies and organizations. Typically, if we see something in your layout that will result in an unprofessional product, we will let you know. If you want us to proceed anyway, we reserve the right to refund your money and wish you luck. The quality of the finished product that you receive from us may even be more important to us than it is to you. When you receive a product from us, you should be proud to have it and we should be proud to have printed it for you.
Are you hiring?
We’re also pretty particular about who we bring into the Dream 7 Studios family. As of now, we are not hiring and are not accepting submissions but if that changes, we’ll post it on the front page. Thanks for asking though!
*Request for us to typeset/design something that is considered involved will incur design fees, but we will inform you of the fees (and wait for your approval) before any work is done. All requests and approvals must be done through email only and will not be accepted by phone.